Returns & Complaints

Returns and Complaints – TVORIK Online Store

1. Right of Withdrawal

  1. The Consumer has the right to withdraw from the contract within 14 days of receiving the product without giving a reason.
  2. To exercise the right of withdrawal, an unequivocal statement must be submitted by email to: info@tvorik.com.
  3. The deadline is met if the statement is sent before its expiry.
  4. The Seller may withhold the refund of payments received from the Consumer until the returned Product is received or the Consumer provides proof of its return, whichever occurs first.

2. Effects of Withdrawal

  1. In case of withdrawal from the contract, the Seller will refund all payments received, except for additional costs resulting from the Consumer's choice of a delivery method other than the cheapest standard delivery method offered by the Seller.
  2. The refund will be made within 14 days of receiving the returned product.
  3. The refund will be made using the same payment method used by the Customer.

3. Product Return

  1. The product should be returned immediately, no later than 14 days from the date of withdrawal.
  2. The cost of returning the product is borne by the Customer.
  3. The product should be returned in unchanged condition, except as necessary to establish the nature and functioning of the product.

4. Complaints (Warranty)

  1. The Seller is liable to the Consumer under the statutory warranty.
  2. Complaints should be submitted by email to: info@tvorik.com.
  3. The complaint should include:
    • first and last name,
    • order number,
    • description of the defect,
    • Customer's request.
  4. Complaints are processed within 14 days.

5. Address for Returns and Complaints

Goods should be sent to: Garbarska 5, 49-300 Brzeg

6. Out-of-Court Dispute Resolution

Consumers may use out-of-court methods for handling complaints.