Terms & Conditions

TVORIK Online Store Terms and Conditions

The TVORIK online store, available at www.tvorik.com, is operated by TVORIK sp. z o.o. with registered office in Kutno, ul. Zielna 50, 99-300, entered in the National Court Register under number KRS 0001216923, Tax ID (NIP) 7752678263, REGON 54371342600000, with share capital of 5000 PLN.
These Terms and Conditions define the rules for using the Store, placing orders, and concluding distance sales contracts, and are addressed to Consumers and Entrepreneurs.

Consumer – a natural person concluding a contract within the Store for purposes not related to their business or professional activity.
Seller – TVORIK sp. z o.o., details as in §1.
Customer – any entity making purchases in the Store.
Entrepreneur – a natural person, legal entity, or organizational unit conducting business activity and using the Store.
Store – the TVORIK online store at www.tvorik.com.
Distance contract – a contract concluded within the store system without the physical presence of the parties, using means of distance communication.
Order – a declaration of intent by the Customer aimed at concluding a sales contract.
Account – the Customer's account in the Store, containing data and order history.
Registration form – a form enabling the creation of an Account.
Order form – a form for placing orders and selecting delivery/payment method.
Cart – store functionality for selecting products and specifying quantities.
Product – movable property offered in the Store.
Sales Contract – a contract for the sale of a Product concluded between the Customer and the Seller.

To use the Store, the following are required:

a device with Internet access and a current browser (Chrome, Firefox, Opera, Safari),
an active email address,
cookies enabled,

The Store is not responsible for interruptions in operation caused by force majeure, unauthorized actions by third parties, or incompatibility with the Customer's device.
Browsing the product range does not require creating an Account. Placing orders is possible after creating an Account or providing data enabling order fulfilment.
Product prices are given in PLN or EUR, gross (including VAT).
The final price includes the product price and delivery costs, which depend on the country, carrier, and product type. Costs are provided during order placement.
In the case of products with different delivery times, the delivery time is counted from the product with the longest fulfilment time.
Information presented in the Store does not constitute an offer within the meaning of the Civil Code, but an invitation to conclude a contract.

An Account is created by filling out the registration form. Required data: first and last name, email address, phone number, delivery address.
The Account is free.
Login is done using the username and password from the registration form.
The Account can be deleted at any time by sending a request by email or in writing.

Select a product and add it to the Cart.
Log in or use the purchase without registration option.
Fill in delivery and invoice data (if different).
Choose delivery and payment method (see §8).
Confirm the order with the "Order and Pay" button.
Make payment within 2 days of receiving confirmation that the order has been accepted for fulfilment.
Failure to make payment within the above period results in order cancellation.

Delivery:

Payment:

The Sales Contract is concluded when the Seller sends confirmation that the order has been accepted for fulfilment.
Shipping time is specified with the product. For products with different times, the longest time applies.
Delivery within the EU.

The Seller reserves the right to refuse order fulfilment or cancel it, in whole or in part, particularly in cases of:
a) technical, system, or IT errors that affected the order content, product price, delivery costs, or product availability,
b) obvious pricing or descriptive errors of the Product,
c) orders placed using errors, technical gaps, or Store malfunctions,
d) inability to fulfil the order for reasons beyond the Seller's control, particularly product unavailability, production or logistics problems,
e) reasonable suspicion that the order was placed in a manner contrary to the Terms and Conditions, applicable law, or good practices.
In case of order cancellation, the Seller will immediately inform the Customer of the cancellation reason electronically.
If the order has been paid for, the Seller will refund all payments received from the Customer immediately, no later than within 14 days, using the same payment method used by the Customer, unless the Customer explicitly agrees to a different refund method.
Order cancellation in accordance with this paragraph does not create any additional claims by the Customer against the Seller, apart from the refund of payments made.

The Consumer has the right to withdraw from the contract within 14 days of receiving the product.
In the case of partial orders, the period runs from delivery of the last product.
A withdrawal statement can be sent by email or through the form in the store.
The right of withdrawal does not apply in cases specified in Article 38 of the Consumer Rights Act, particularly regarding products made to the Customer's individual order.
The Consumer is responsible for any decrease in the value of the Product resulting from using it in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the Product.
The Consumer bears the direct cost of returning the Product.

Detailed rules for processing personal data are specified in the Privacy Policy available on the Store's website.

The Store uses cookies for:
- store operation,
- analytics (e.g., Google Analytics),
- marketing and ad personalization (e.g., Facebook Pixel).
The Customer can change cookie settings in their browser.
Detailed rules for using cookies and managing consent are specified in the Cookie Policy available on the Store's website.

Contracts are concluded in Polish.
The Seller reserves the right to amend the Terms and Conditions due to changes in law, payment and delivery methods. Changes to the Terms and Conditions do not affect orders placed before the effective date of the changes.
In matters not regulated, Polish law applies (Civil Code, Consumer Rights Act, Act on the Provision of Electronic Services).
The Customer may use out-of-court dispute resolution methods.